FAQ & Help Center.

Research chemicals are compounds used by scientists, laboratories, and institutions for in-vitro, analytical, educational, and, where applicable, pre-clinical research. They are not approved for human consumption or therapeutic use.

No. All products are offered strictly for laboratory research purposes only. They are not intended for human or veterinary use or for diagnostic or therapeutic applications.

It means our products are intended solely for use in scientific research settings. They are not to be used as food, drugs, cosmetics, or household chemicals and are not approved by the FDA or another regulatory body for medical use.

Most compounds are tested at 97% purity or greater unless otherwise specified. The exact result for an available tested batch is listed on its Certificate of Analysis (COA).

Shelf life and storage requirements vary by compound, formulation, batch, and packaging. Refer to the product label and batch-specific documentation for applicable storage and stability information.

We partner with trusted synthesis laboratories and verify materials through third-party testing to support quality, consistency, and purity documentation.

Some dry-filled capsules may contain magnesium stearate or calcium-based excipients. Some lyophilized products may contain mannitol. Refer to the individual product label and batch documentation for the exact composition.

A Certificate of Analysis, or COA, reports results for an identified submitted sample and lot. Available certificates may show identity, purity, measured net content, testing method, and laboratory details.

No. A laboratory result does not constitute FDA approval or authorization for human or animal use.

No. We do not provide dosing, reconstitution, administration, medical, therapeutic, or veterinary guidance.

Adults age 21 or older acquiring materials solely for legitimate laboratory research may submit a verified customer profile. Access and requests remain subject to review.

Sign in with a verified email, complete the researcher profile, add products to your request, validate the shipping address, select an available USPS estimate, and send the generated request for review. A submitted request is not automatically an accepted order.

No. Every request is subject to researcher eligibility, inventory, destination, documentation, and applicable legal review. Wait for written confirmation before sending payment.

Accepted orders are typically processed within 1–2 business days, depending on the payment method and bank operations. Carrier transit times vary by service and destination.

We ship through USPS. The current request flow checks eligible USPS Ground Advantage and Priority Mail rates for the validated destination.

No. We do not ship outside the United States.

Eligible requests can retrieve USPS Ground Advantage and Priority Mail estimates using the validated destination, package specifications, and current USPS data. A displayed rate remains an estimate until the request is accepted.

The current request flow checks eligible USPS Ground Advantage and Priority Mail rates. Service availability depends on the validated destination and the carrier response.

Yes. Tracking information is sent by email once an accepted order ships. Check your spam or junk folder if you do not see the message. USPS controls carrier scans and transit updates.

Contact support with your order number and tracking information. We will help investigate the issue with the carrier and review available solutions based on the circumstances and shipping option selected.

Yes. Accepted orders are shipped in plain exterior packaging with no logos or product names displayed on the outside.

Every accepted shipment requires an adult signature with age 21+ confirmation upon delivery.

Do not return research materials without written authorization. Unauthorized returns may be refused. Review the Shipping & Returns page and contact support before sending anything back.

No. We do not provide legal or regulatory advice. Customers remain responsible for applicable laws, institutional rules, licensing, and professional requirements.

When electronic payment is available, payment information is handled by the selected payment provider. Modern Wellness Solutions does not ask customers to email full card details and does not store full card details on this website. Each payment provider is responsible for the security and compliance of its own payment service.

If an accepted order has not shipped, contact us immediately. Depending on the payment method and the stage of fulfillment, a cancellation fee of up to 18% of the order value may apply to cover non-refundable payment, cancellation, or refund costs. Once an order has shipped, it cannot be canceled or modified.

Returns may be considered case by case only when the product is unopened and has not been tampered with. If an order arrives damaged, incorrect, or missing items, contact us within 3 days of the delivery date. Claims for damaged products must include clear photographic evidence. Do not return any item without written authorization.

Customers must research and comply with all applicable federal, state, and local laws before submitting a request. Modern Wellness Solutions does not make legal determinations for a particular state or jurisdiction and does not provide legal or regulatory advice. Customers remain responsible for state-specific and local compliance.

We respect customer privacy and do not voluntarily disclose customer information to government agencies. Information may be preserved or disclosed when required by applicable law, a valid subpoena, court order, warrant, or other binding legal process. Please review our Privacy Policy for more information about how data is handled.

We may provide general, research-only information about laboratory solubility and analytical solvent compatibility when documentation is available. We do not provide reconstitution, dosing, administration, therapeutic, or preparation guidance for human or animal use.

Compatibility depends on the compound, concentration, analytical method, and research protocol. Laboratory solvents may include laboratory-grade water, ethanol, PEG-400, DMSO, or propylene glycol where supported by compound-specific technical documentation. Researchers must independently determine suitability, use appropriate controls and safety procedures, and consult the applicable safety data and literature. This information is not guidance for human or animal use.

Modern Wellness Solutions uses Sign in with ChatGPT and does not create or store a separate website password. If you cannot access your account, use the password-reset or account-recovery options provided during the ChatGPT/OpenAI sign-in process.

Email support@modernwellnesssolutionsga.com and include your name and order or request number when applicable. We typically respond within 24–48 business hours.